Privacy Policy and Data Handling Commitment
How we protect your information and respect your digital privacy at nerquosali.com
Introduction to Our Privacy Policy
nerquosali.com is committed to maintaining your privacy and the protection of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information as you engage with our digital marketing, branding, social media, and e-commerce solutions.
By using our website and services, you consent to the practices described in this policy. We comply with Australia’s Privacy Act and relevant data protection regulations, ensuring your personal information is handled responsibly at every interaction point.
Data Collection Practices Explained
We collect personal information to improve your experience, support service delivery, and comply with legal obligations. Data is obtained directly and automatically as you use our website and contact forms.
Direct Information You Provide
- • Name and contact information entered during account setup
- • Details you provide when submitting an enquiry or feedback
- • Information submitted for newsletter subscriptions
- • Payment and billing information for e-commerce orders
- • Responses to customer satisfaction surveys or polls
Information Collected Automatically
- • Device information such as browser type and operating system
- • IP address and geolocation data collected during visits
- • Access times and pages you view on our platforms
- • Cookies and related tracking technologies used for analytics
- • Referring website or search terms that brought you to us
How We Use Your Data Responsibly
Your data is used to personalise services, process orders, respond to queries, and enhance user experiences. We never sell your information and use it only for specified, lawful purposes.
- • Processing and fulfilling your orders efficiently
- • Communicating updates about your account or order
- • Providing support or responding to your questions
- • Improving our website functionality and content
- • Sending marketing communications with your consent
- • Conducting analytics to understand service usage
- • Ensuring compliance with relevant laws and regulations
Our Commitment: We protect your personal information using industry-standard safeguards and limit access to only those who need it for service delivery. Regular reviews ensure we remain up-to-date with current security standards.
Data Sharing and Disclosure
We only share your personal information with trusted partners, third-party service providers, or when legally obligated. Your privacy remains a top priority during all data transfers.
Trusted Service Providers
We may engage trusted third-party services for payment processing, hosting, analytics, and targeted marketing. These providers must adhere to strict confidentiality and security standards.
Legal Obligations and Disclosure
Compliance with legal requests may require disclosure of specific information.
Use of Anonymous Statistics
We generate aggregated reports that don't identify individuals.
Your Rights Regarding Personal Data
You have the right to access, correct, delete, or restrict how your data is processed. Contact us to exercise any of these choices or learn more about your privacy rights.
- • Right to request details about your data held
- • Right to correct inaccurate or incomplete data
- • Right to request removal of personal information
- • Right to receive your data in portable format
- • Right to object to certain data processing uses
- • Right to restrict processing of your data
Contact our privacy officer with any questions or to exercise your rights regarding your personal data.
Data Security Safeguards
Your information is secured using technical and organizational measures. We review these safeguards regularly to maintain strong protection against unauthorized access or misuse.
Technical Protection Measures
- • Encrypted data storage and secure data transmission
- • Use of firewalls and intrusion detection systems
- • Regular software and system security updates
- • Secure access protocols for sensitive data
Organizational Privacy Measures
- • Staff training on privacy and data protection
- • Access controls to limit employee data access
- • Routine privacy compliance audits
- • Clear data breach response procedures
Data Retention and Deletion
Data is retained only as long as necessary for legal, operational, and service purposes. Clear deletion protocols are in place for outdated or unnecessary information.
- • Personal data linked with user accounts
- • Usage data related to site browsing
- • Records of support queries and communications
- • Payment and transaction records
- • Consent for receiving marketing materials
Data retention timelines reflect Australian legal requirements.
International Data Transfers
Personal information may be transferred outside Australia when using global service providers. We ensure safeguards for privacy during all such transfers.
- • Data is transmitted securely via encryption
- • Standard contractual clauses protect privacy
- • International partner compliance is verified
- • Transfers follow Australian law guidelines
Cookies and Tracking Transparency
Cookies are used to analyze usage and improve your experience. You control cookie settings and can opt out of non-essential cookies at any time.
Types of Cookies We Use
- • Required for website function and security
- • Analyze site usage to enhance services
- • Remember preferences for user experience
- • Support interactive website features
See our Cookie Policy for managing individual cookie preferences.
Policy Changes and Updates
We may update this policy to reflect legal or service changes. All updates will be posted with the effective date clearly displayed.
- • Website banners for major updates
- • Email notification for registered users
- • Updates noted in policy headers
- • Public records of previous versions
We encourage reviewing our policy regularly.
Contacting Our Privacy Officer
Reach out for privacy concerns, questions, or data requests.
nerquosali
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61840183658
Email: content@nerquosali.com
Policy last revised on November 3, 2025
Effective from November 10, 2025